Privacy Preferences and Consumer Rights
At eoicjg®, we respect your privacy and believe you should have appropriate control over how your personal information is collected, used, and shared.
This page explains the privacy choices available to customers and visitors of eoicjg.com, including how to exercise applicable privacy rights, manage cookies and advertising preferences, and control marketing communications.
eoicjg® is owned and operated by Hangzhou Shenchaoxin Network Technology Co., Ltd.
We are committed to handling personal information in accordance with applicable privacy and consumer protection laws.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access Your Information: Request access to the personal information we hold about you.
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Correct Your Information: Request correction of inaccurate or incomplete personal information.
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Delete Your Information: Request deletion of eligible personal information, subject to legal exceptions.
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Data Portability: Request a copy of certain personal information in an accessible or portable format.
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Opt Out of Targeted Advertising: Request that your personal information not be used for certain targeted advertising activities.
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Opt Out of Certain Data Sharing: Exercise applicable rights concerning the sale or sharing of personal information.
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Understand Data Practices: Request information about how your personal information is collected, used, or disclosed.
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Restrict or Object to Processing: Exercise certain rights to restrict or object to processing where provided by law.
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Withdraw Consent: Withdraw consent for processing activities that rely on your consent, where applicable.
These rights may vary depending on your state, country, or region of residence.
Certain requests may be subject to legal limitations, exceptions, or verification requirements.
How to Submit a Privacy Request
To exercise an applicable privacy right, please contact our customer support team at:
Email: service@eoicjg.com
Email Subject: Privacy Request
Please include the following details when submitting your request:
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Your full name.
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The email address associated with your customer account or purchase.
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Your order number, if applicable.
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The type of privacy request you wish to submit.
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A brief description of the information or assistance you are requesting.
Our team will review your request and respond within the timeframe required by applicable law.
For your security, please do not send complete payment card information, passwords, security codes, or other sensitive authentication details by email.
Identity Verification
To protect personal information from unauthorized access, disclosure, alteration, or deletion, we may need to verify your identity before processing certain privacy requests.
Depending on the nature of your request, we may ask for information reasonably necessary to confirm that the request relates to you.
Verification information will be used only for legitimate identity confirmation and related compliance purposes, as permitted by applicable law.
Authorized Agents
Where permitted by law, you may authorize another person or representative to submit a privacy request on your behalf.
We may request reasonable documentation confirming that the representative has permission to act for you.
We may also contact you directly to verify the authorization when permitted or required by law.
Advertising and Cookie Preferences
Our website may use cookies, pixels, and similar technologies to support online shopping functionality, understand website usage, and improve customer experience.
Depending on the services enabled for our store, these technologies may help us:
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Maintain shopping cart and checkout functionality.
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Remember website and language preferences.
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Support website security and fraud prevention.
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Understand how visitors interact with product pages.
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Analyze website traffic and performance.
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Measure advertising effectiveness.
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Deliver relevant promotional content where permitted.
Some cookies are necessary for the website to function properly, while others may be optional depending on applicable law.
Managing Your Preferences
You may be able to manage certain cookies and tracking technologies through:
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Cookie preference tools provided on eoicjg.com, where available.
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Your web browser's privacy and cookie settings.
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Your device's advertising and tracking preferences.
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Supported browser-based opt-out preference signals.
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Applicable advertising or privacy preference controls.
Disabling certain cookies may affect website functionality, including saved preferences or shopping features.
Where required by applicable law, we will honor legally recognized opt-out preference signals, including Global Privacy Control signals, to the extent applicable to the relevant processing activity.
Opting Out of Targeted Advertising
Depending on your location and applicable laws, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising.
You may submit an opt-out request by emailing:
Please use "Privacy Opt-Out Request" as the email subject.
Where legally required, we will also provide other appropriate methods for exercising advertising-related privacy choices.
Submitting an opt-out request does not necessarily prevent you from seeing advertisements. It may instead limit certain uses of your personal information for advertising purposes.
Email Marketing Preferences
From time to time, eoicjg® may send promotional communications about skincare products, new collections, special offers, and store updates, where permitted by law.
You may unsubscribe from promotional emails at any time by selecting the "Unsubscribe" link included in our marketing messages.
You may also contact service@eoicjg.com to request assistance with your email communication preferences.
After unsubscribing from promotional emails, you may continue to receive necessary non-marketing communications, including:
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Order confirmations.
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Payment-related notifications.
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Shipping and delivery updates.
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Return and refund information.
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Customer-service responses.
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Important account or security notices.
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Other transactional communications related to purchases or requests you initiate.
Data Retention and Deletion Requests
We retain personal information for as long as reasonably necessary to fulfill legitimate business purposes and comply with applicable legal requirements.
These purposes may include:
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Processing and fulfilling orders.
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Maintaining transaction and accounting records.
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Providing customer support.
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Handling returns, refunds, and disputes.
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Preventing fraud and maintaining security.
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Meeting tax, regulatory, and legal obligations.
You may request deletion of eligible personal information by contacting service@eoicjg.com.
Certain information may need to be retained when permitted or required by law, even after a deletion request has been submitted.
We will explain applicable limitations where required.
Non-Discrimination
eoicjg® will not unlawfully discriminate against customers for exercising privacy rights protected by applicable law.
This means we will not unlawfully:
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Deny products or services solely because a valid privacy right was exercised.
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Charge different prices solely as retaliation for exercising a privacy right.
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Provide a different level or quality of service in violation of applicable law.
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Penalize customers for submitting legitimate privacy requests.
This does not prevent differences in services or pricing that are expressly permitted under applicable privacy laws.
Privacy Request Appeals
Depending on your location, you may have the right to appeal certain decisions concerning your privacy request.
If you believe your request was incorrectly denied or not adequately addressed, you may request a review by replying to our response email.
Please explain the reason for your appeal and provide any relevant additional information.
We will review eligible appeals and respond in accordance with applicable legal requirements.
Where required, we will also provide information about further complaint or appeal options.
Additional Privacy Information
For more information about how eoicjg® collects, uses, shares, retains, and protects personal information, please review our Privacy Policy.
Our Privacy Policy provides additional details about:
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Personal information collected through our website.
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Order and transaction data.
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Payment and delivery information.
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Customer-service communications.
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Cookies and analytics technologies.
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Third-party service providers.
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International data processing.
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Information security and retention.
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Applicable consumer privacy rights.
Business Information
eoicjg® is an online skincare and personal care store owned and operated by Hangzhou Shenchaoxin Network Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, privacy-related inquiries, and other transactions conducted through eoicjg.com.
Company Name: Hangzhou Shenchaoxin Network Technology Co., Ltd.
Registered Address: Room 301, Building 5, No. 5 Liangshan Branch 3rd Road, Sijiqing Subdistrict, Shangcheng District, Hangzhou, Zhejiang Province, China.
Email: service@eoicjg.com
Phone: +852 2335 615
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to general customer inquiries within 1–2 business days. Privacy requests will be handled within the timeframes required by applicable law.
Contact Us
If you have questions about your privacy rights, personal information, cookies, marketing preferences, or privacy-related requests, please contact us:
Email: service@eoicjg.com
Phone: +852 2335 615
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
Privacy Request Email Subject: Privacy Request
We aim to respond to general inquiries within 1–2 business days. Formal privacy requests may require identity verification and additional processing time in accordance with applicable law.