This Return & Refund Policy explains how customers can purchase and receive products through eoicjg.com, when skincare and personal care products may be returned, how to request a return, where approved returns should be sent, who is responsible for return shipping costs, and when refunds are issued.
eoicjg® is an online skincare and personal care store owned and operated by Hangzhou Shenchaoxin Network Technology Co., Ltd.
We are committed to providing a clear, transparent, and convenient shopping experience while maintaining appropriate hygiene and product safety standards.
Ordering and Receiving Your Order
To purchase a product, select your preferred skincare items, add them to your shopping cart, and complete checkout using accurate contact, shipping, and payment information.
Once your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.
After your order has shipped, available tracking information will be sent by email.
Your order will be delivered to the shipping address provided during checkout.
Please inspect your skincare products and their packaging promptly after delivery.
If any product arrives damaged, leaking, defective, missing, or incorrect, please contact our customer support team as soon as possible.
30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
To request a return, you must contact our customer support team within the 30-day return period.
Return requests submitted after this period may not be accepted unless otherwise required by applicable consumer protection laws.
All returns are subject to the eligibility requirements described below.
Return Eligibility
To qualify for a return based on a change of mind or personal preference, skincare and personal care products must generally meet the following requirements:
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Be unused and unopened.
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Have their original protective seals intact, where applicable.
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Be in their original condition and packaging.
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Be free from damage, contamination, or alteration.
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Include all original product components and accessories, where applicable.
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Be accompanied by valid proof of purchase.
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Be returned according to the instructions provided by our customer support team.
Products that have been opened, used, altered, contaminated, or returned with damaged protective seals may not qualify for a preference-based return due to hygiene and product safety considerations.
These restrictions do not limit any mandatory consumer rights relating to defective, damaged, misdescribed, or incorrectly supplied products.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items may not be eligible for preference-based returns:
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Opened or used skincare and personal care products.
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Products with broken or removed protective seals, where applicable.
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Products showing signs of contamination, alteration, or misuse.
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Customized or personalized products.
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Gift cards.
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Items clearly identified as final sale or non-returnable before purchase, where legally permitted.
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Products damaged through improper storage or handling after delivery.
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Products that do not meet the applicable return eligibility requirements.
Nothing in this section affects statutory consumer rights or remedies for damaged, defective, misdescribed, or incorrectly supplied products.
How to Request a Return
To request a return, please contact our customer support team at:
Email: service@eoicjg.com
Please include:
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Your order number.
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The email address used during checkout.
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The name of the product you wish to return.
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The reason for your return request.
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Relevant photographs or videos where applicable.
Our team will review your request and confirm whether the product meets the applicable return requirements.
If your return is approved, we will provide the designated return address and detailed instructions.
Please contact us before sending a product back so that we can ensure it is directed to the correct return facility.
Returns sent without following the provided instructions may be delayed or require additional verification.
Return Address
Please do not send returns to our registered business address.
The designated return warehouse may vary depending on the product, fulfillment location, and customer's shipping destination.
Once your return request has been approved, our customer support team will provide the correct return address and instructions.
Products sent to an incorrect or unauthorized address may be delayed, lost, or unable to be processed.
Please use the return instructions provided for your specific order.
Return Shipping Costs
For eligible preference-based returns, such as changes of mind or incorrect product selections made by the customer, the customer is generally responsible for return shipping costs.
Return shipping costs may depend on the shipping carrier, package size, delivery destination, and return location.
If we confirm that a product arrived:
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Damaged or leaking.
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Defective.
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Incorrect.
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Incomplete.
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Materially different from its description.
We will provide an appropriate resolution, which may include a replacement, refund, or return arrangement at no additional cost to the customer.
Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Any applicable deductions or charges will be handled in accordance with our policies and mandatory consumer rights.
Damaged, Leaking, Defective, or Incorrect Products
We take care in preparing skincare products for delivery, but transportation-related issues may occasionally occur.
If you receive a damaged, leaking, defective, incomplete, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
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Your order number.
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The affected product name.
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A brief description of the issue.
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Clear photographs or videos showing the problem.
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Photographs of the original packaging.
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A photograph of the shipping label, where relevant.
Please retain the affected product and original packaging until our customer support team has reviewed your request or provided further instructions, where reasonably possible.
For safety reasons, do not use products with damaged protective seals, visible contamination, leakage, or other apparent safety concerns.
Once your request has been reviewed and the issue confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or approved return at no additional cost to you.
Your statutory rights remain unaffected.
Refunds and Processing Time
Once an eligible returned product has been received and inspected, our customer support team will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
For cases involving damaged, defective, missing, or incorrect products where a physical return is not required, the refund processing period will begin after the claim has been approved.
After a refund has been issued, your bank, card issuer, or payment provider may require additional time to credit the funds to your account.
Where legally permitted, appropriate deductions may apply if a returned item has experienced a reduction in value caused by handling, damage, or alterations beyond what is reasonably necessary to inspect the product.
We do not apply these deductions in a manner that overrides mandatory consumer protection rights.
If you have not received an approved refund after the applicable processing period and your payment provider's posting time, please contact service@eoicjg.com.
Exchanges
Exchanges are subject to product availability and eligibility requirements.
If you would like a different skincare product, size, or variation, our customer support team can explain the available options.
In some cases, the most practical option may be to return the eligible product for a refund and place a separate order for the replacement item.
If you received a damaged, leaking, defective, incomplete, or incorrect product, please contact us before placing a new order.
We will review the issue and provide the appropriate replacement or refund solution according to our policies and applicable laws.
Order Cancellations
If you need to cancel an order, please contact us at service@eoicjg.com as soon as possible.
Include your order number and the reason for your cancellation request.
We will make reasonable efforts to process your request, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipping preparation.
If your order has already been shipped, you may need to follow the applicable return procedure after delivery.
If an order is successfully canceled before shipment and payment has already been collected, the applicable refund will be processed to the original payment method.
Skincare Product Hygiene and Safety
Because skincare and personal care products are applied directly to the skin, maintaining product hygiene and integrity is important.
For preference-based returns, products should remain unused, unopened, and in their original condition.
Please do not use products that arrive with:
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Broken or missing protective seals.
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Damaged containers.
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Visible leakage or contamination.
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Unexpected signs of deterioration.
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Other apparent safety concerns.
If you notice any of these issues upon delivery, contact our customer support team for assistance.
If you experience significant irritation or an unexpected reaction after using a skincare product, discontinue use and seek appropriate medical advice when necessary.
You may also contact us with the product name and order details so we can review your product-related concern.
Such concerns will be assessed separately from ordinary preference-based return requests, in accordance with applicable law.
Business Information
eoicjg® is an online skincare and personal care store owned and operated by Hangzhou Shenchaoxin Network Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through eoicjg.com.
Company Name: Hangzhou Shenchaoxin Network Technology Co., Ltd.
Registered Address: Room 301, Building 5, No. 5 Liangshan Branch 3rd Road, Sijiqing Subdistrict, Shangcheng District, Hangzhou, Zhejiang Province, China.
Email: service@eoicjg.com
Phone: +852 2335 615
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For assistance with orders, shipping, delivery, returns, refunds, exchanges, damaged skincare products, or order cancellations, please contact us:
Email: service@eoicjg.com
Phone: +852 2335 615
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Thank you for choosing eoicjg®. We are committed to providing clear return procedures, transparent refund information, and reliable customer support throughout your skincare shopping experience.