These Terms and Conditions govern purchases made through eoicjg.com (“eoicjg®”), an online skincare and personal care store owned and operated by Hangzhou Shenchaoxin Network Technology Co., Ltd.
By placing an order through our website, you enter into a purchase transaction with Hangzhou Shenchaoxin Network Technology Co., Ltd., subject to these Terms and the applicable policies published on our website.
Please read these Terms carefully before purchasing products or using our services.
By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Product Information
At eoicjg®, we offer a collection of skincare and personal care products, including facial cleansers, toners, serums, moisturizers, masks, facial oils, and other beauty essentials.
We make reasonable efforts to provide accurate product information, including:
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Product names and descriptions.
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Available ingredient information.
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Product sizes, quantities, and packaging.
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Directions for use and relevant precautions.
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Product prices and availability.
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Product images and color representations.
Actual product appearance, packaging, color, and texture may vary slightly due to manufacturing differences, lighting conditions, or individual screen settings.
We reserve the right to correct errors, update product descriptions, adjust prices, or change product availability when reasonably necessary.
Any changes affecting an existing order will be handled in accordance with applicable consumer protection laws.
Skincare Product Use and Safety
Our skincare and personal care products are intended to be used according to the directions and precautions provided on their packaging and product pages.
Individual skin types, sensitivities, and responses to cosmetic ingredients may vary.
Customers should:
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Review ingredient information before use.
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Follow the recommended application instructions.
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Avoid contact with the eyes unless the product is specifically intended for that area.
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Keep products out of reach of children where appropriate.
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Store products according to the instructions provided.
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Discontinue use if significant irritation or an unexpected adverse reaction occurs.
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Consult a qualified healthcare professional when experiencing persistent or serious skin concerns.
Customers with known allergies or sensitive skin should review relevant ingredient information and consider patch testing when appropriate.
Product descriptions and general skincare information provided on our website are for informational purposes and are not intended to replace professional medical advice, diagnosis, or treatment.
We do not guarantee that any particular skincare product will produce identical results for every customer.
Nothing in this section excludes or limits any rights or remedies available under applicable product safety or consumer protection laws.
Orders and Order Acceptance
To place an order through eoicjg.com, select your preferred products, add them to your shopping cart, and complete checkout using accurate contact, shipping, and payment information.
After your order is submitted, an order confirmation will be sent to the email address provided during checkout.
An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
We may refuse, cancel, or request verification of an order for reasonable reasons, including:
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Payment authorization failure.
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Suspected fraudulent or unauthorized transactions.
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Product unavailability or inventory shortages.
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Incorrect product pricing or listing errors.
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Shipping restrictions or delivery limitations.
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Incomplete or inaccurate customer information.
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Suspected misuse of promotional offers.
If an order is canceled after payment has been collected, an applicable refund will be processed in accordance with our policies and relevant consumer laws.
Prices, Taxes, and Payment
Product prices, applicable discounts, shipping charges, taxes, and the final amount payable are displayed during checkout.
By providing payment information, you confirm that:
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The information submitted is accurate.
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You are authorized to use the selected payment method.
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You agree to pay the total amount displayed at checkout.
Payments are processed using the payment services enabled for our Shopify store.
Your bank or payment provider may apply additional fees, including currency conversion charges or foreign transaction fees, depending on your location and payment method.
These independently imposed charges are not controlled by eoicjg®.
Please review our Payment & Security page for additional information.
Shipping and Delivery
Orders are generally processed within 1–3 business days after successful payment confirmation.
For standard shipments to the United States, estimated delivery generally takes 5–12 business days after dispatch.
Processing and shipping times are calculated separately.
Delivery times are estimates and may be affected by:
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Shipping destination.
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Carrier operations.
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Customs inspections.
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Severe weather conditions.
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Public holidays.
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High seasonal shipping demand.
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Circumstances outside our reasonable control.
Eligible orders of US$49 or more qualify for free standard shipping, subject to the conditions stated in our Shipping Policy.
Customers are responsible for providing complete and accurate delivery information.
Please review our Shipping Policy for detailed information about processing times, shipping charges, tracking, delivery issues, and international shipments.
Returns, Exchanges, and Refunds
Returns, exchanges, replacements, cancellations, and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.
Customers wishing to return a product should contact us at service@eoicjg.com before sending any item back.
Our customer support team will review the request and provide appropriate return instructions and a designated return address when applicable.
Because skincare products are intended for personal use, certain opened, used, or otherwise ineligible items may be subject to hygiene-related return restrictions where permitted by law.
These restrictions do not limit mandatory rights relating to damaged, defective, misdescribed, or incorrectly supplied products.
Approved refunds are generally returned to the original payment method in accordance with our Return & Refund Policy.
The time required for funds to appear may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, leaking, defective, incomplete, or incorrect, please contact our customer support team as soon as possible.
To help us review your request, please provide:
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Your order number.
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The affected product name.
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A description of the issue.
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Clear photographs or videos of the affected product.
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Photographs of the original packaging and shipping label, where relevant.
Please retain the product and packaging while the issue is being reviewed, where reasonably possible.
We will assess the information and assist with an appropriate resolution in accordance with applicable policies and consumer protection laws.
For safety reasons, do not use products with visibly compromised seals, signs of contamination, or other apparent safety concerns.
Promotions and Discount Codes
From time to time, eoicjg® may offer promotional discounts, bundles, or other special offers.
These promotions may be subject to:
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Specific eligibility requirements.
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Minimum purchase amounts.
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Expiration dates.
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Product or collection exclusions.
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Limits on the number of uses.
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Restrictions on combining offers.
Unless otherwise stated, promotional codes cannot be exchanged for cash, transferred, or applied retroactively to completed purchases.
Discount combinations are permitted only where supported by the promotion's stated terms and our checkout system.
We reserve the right to investigate and address fraudulent or unauthorized promotional activity, subject to applicable law.
Website Content and Intellectual Property
The content displayed on eoicjg.com, including original text, graphics, logos, product photography, website design elements, and other materials, may be protected by intellectual property laws.
Unless otherwise authorized, visitors may not reproduce, distribute, modify, commercially exploit, or misrepresent content owned by eoicjg® or its licensors.
Third-party trademarks and materials remain the property of their respective owners.
Nothing in these Terms transfers ownership of intellectual property to website visitors or customers.
Prohibited Activities
Users must not engage in activities that interfere with the lawful operation, security, or integrity of our website.
Prohibited conduct includes:
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Placing fraudulent or unauthorized orders.
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Providing deliberately false payment or identity information.
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Attempting unauthorized access to customer accounts or website systems.
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Introducing malicious software or interfering with website security.
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Misusing promotions through fraudulent or deceptive activity.
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Violating applicable laws or third-party rights.
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Using website content for unauthorized commercial purposes.
We may take reasonable steps to prevent misuse, including investigating suspicious activity or restricting access, subject to applicable law.
Third-Party Services
Our online store may use third-party services for payment processing, order fulfillment, shipping, analytics, customer support, and other operational functions.
Certain services may be subject to additional terms and policies established by the relevant provider.
We are not responsible for independent third-party websites or services that are outside our reasonable control, except where responsibility cannot legally be excluded.
Please review the applicable third-party terms and privacy policies when using those services.
Privacy and Personal Information
We respect the importance of protecting customer information.
Personal information collected through eoicjg.com is handled according to our Privacy Policy and applicable data protection laws.
Information may be used to process orders, coordinate delivery, provide customer assistance, maintain website security, and support other legitimate business operations.
Please review our Privacy Policy for further details about information collection, usage, sharing, retention, and applicable privacy rights.
Limitation of Liability
To the fullest extent permitted by applicable law, eoicjg® and Hangzhou Shenchaoxin Network Technology Co., Ltd. are not responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services where such liability may lawfully be excluded.
We do not guarantee uninterrupted website availability or that all technical errors can be prevented.
Nothing in these Terms excludes, restricts, or limits liability that cannot legally be excluded, including applicable statutory rights relating to defective products, consumer protection, fraud, or personal injury.
Any limitations of liability are subject to the mandatory laws applicable to the relevant transaction.
Changes to These Terms
We may revise these Terms and Conditions from time to time to reflect changes in our products, services, business operations, or applicable legal requirements.
Updated Terms will be published on this page.
Unless applicable law requires otherwise, the Terms in effect when an order is placed will generally apply to that purchase.
Material changes will be communicated where required by law.
Business Information
eoicjg® is an online skincare and personal care store owned and operated by Hangzhou Shenchaoxin Network Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, shipping assistance, returns, refunds, and other transactions conducted through eoicjg.com.
Company Name: Hangzhou Shenchaoxin Network Technology Co., Ltd.
Registered Address: Room 301, Building 5, No. 5 Liangshan Branch 3rd Road, Sijiqing Subdistrict, Shangcheng District, Hangzhou, Zhejiang Province, China.
Email: service@eoicjg.com
Phone: +852 2335 615
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
If you have questions regarding these Terms and Conditions, skincare products, orders, payments, shipping, returns, refunds, or other customer-service matters, please contact us:
Email: service@eoicjg.com
Phone: +852 2335 615
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Thank you for choosing eoicjg®. We are committed to providing a transparent, comfortable, and reliable skincare shopping experience.