Frequently Asked Questions

YOUR SKINCARE QUESTIONS, ANSWERED.

At eoicjg®, we believe that thoughtful skincare begins with clear information and a comfortable shopping experience.

Whether you're discovering our botanical-inspired skincare collection, building a simple daily routine, or checking on an order, we're here to make things easier.

Explore the answers below to learn more about our products, ordering process, shipping, returns, and customer support.

SKINCARE & PRODUCT INFORMATION

How do I choose the right skincare products?

Choosing skincare begins with understanding your skin type, personal preferences, and everyday skincare needs.

At eoicjg®, our collection includes facial cleansers, toners, serums, moisturizers, masks, facial oils, and other skincare essentials.

We recommend reviewing each product's description, available ingredient information, and directions before making a purchase.

Are eoicjg® products suitable for sensitive skin?

Individual skin types and sensitivities vary, and no skincare product can be guaranteed suitable for everyone.

Please review the ingredient information and warnings before use. If you have sensitive skin or known allergies, consider performing a patch test when appropriate.

For persistent skin concerns or specific ingredient sensitivities, consult a qualified healthcare professional.

Can I use different eoicjg® products together?

Some skincare products may complement one another as part of a daily routine.

A typical routine may include cleansing, applying a toner or serum, and following with a moisturizer. During the day, appropriate sun protection may also be needed.

Always follow individual product instructions, and take care when combining products containing potentially irritating active ingredients.

Where can I find ingredient information?

Available ingredient details, product descriptions, and application instructions can be found on individual product pages.

If you have questions about a particular ingredient, texture, or product variation, contact us at service@eoicjg.com with the product name.

How should I store my skincare products?

Follow the storage instructions provided on each product's packaging.

Unless otherwise indicated, skincare products should generally be stored in a cool, dry place away from excessive heat, moisture, and direct sunlight.

Always keep containers properly closed and avoid using products that appear contaminated or have compromised packaging.

ORDERS & SHOPPING

How do I place an order?

Browse our skincare collection and select the products you would like to purchase.

Choose any available product options, add the items to your cart, and proceed to checkout.

Enter accurate contact, shipping, and payment information before completing your order.

Once your order has been successfully placed, a confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to modify or cancel an order, please contact service@eoicjg.com as soon as possible.

Include your order number and the changes you would like to request.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment preparation.

What if I entered the wrong shipping address?

Please contact our customer support team immediately with your order number and the correct shipping information.

We will check whether an address update is possible.

Once an order has been dispatched, address changes may be limited by the shipping carrier.

SHIPPING & DELIVERY

When will my order be shipped?

Order processing times may vary depending on payment confirmation, product availability, and fulfillment requirements.

After your order has been prepared and dispatched, you will receive shipping confirmation and tracking information when available.

Please review our Shipping Policy for current processing estimates and shipping conditions.

How long does delivery take?

Delivery times depend on your shipping destination, selected delivery method, product availability, carrier operations, and other factors.

Customs processing, holidays, weather conditions, and unexpected transportation delays may also affect delivery.

Estimated shipping timeframes are explained in our Shipping Policy.

How can I track my order?

Once your order has shipped and tracking information becomes available, a shipping confirmation email will be sent to you.

You can use the provided tracking number to monitor your package through the carrier's tracking system.

Please allow time for tracking updates to appear after dispatch.

What if my package is delayed or missing?

If your order has not arrived within the expected timeframe, please contact service@eoicjg.com.

Include your order number and available tracking information.

Our customer support team will review the shipment details and assist with the appropriate next steps.

RETURNS, REFUNDS & PRODUCT CONCERNS

What if my skincare product arrives damaged or leaking?

If your order arrives damaged, leaking, defective, incomplete, or incorrect, please contact us as soon as possible.

Include:

• Your order number.

• The name of the affected product.

• A brief description of the issue.

• Clear photographs or videos of the product.

• Photographs of the original packaging and shipping label, where relevant.

Please avoid using products with damaged seals, signs of contamination, or other visible safety concerns.

We will review your request and assist with an appropriate resolution according to our store policies and applicable law.

Can I return a skincare product?

Return eligibility depends on the product's condition, the reason for the return, and our Return & Refund Policy.

Because skincare products are intended for personal use, certain opened, used, or otherwise ineligible products may be subject to hygiene-related return restrictions where permitted by law.

These restrictions do not affect mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.

How do I request a return?

To request a return, please email service@eoicjg.com with your order number and the reason for your request.

Our customer support team will review the information and provide return instructions and the appropriate return address when applicable.

Please contact us before shipping products back, as sending items to an incorrect return location may delay processing.

When will I receive my refund?

Approved refunds are handled according to our Return & Refund Policy.

Where applicable, refunds are generally issued to the original payment method.

The time required for funds to appear in your account may depend on your bank or payment provider.

What if a product causes skin irritation?

Individual responses to skincare ingredients can vary.

If you experience significant irritation or an unexpected reaction, discontinue use immediately.

For serious or persistent symptoms, seek medical advice.

You may also contact our support team with the product name and your order details so we can review your product-related concern.

PAYMENTS & SECURITY

Which payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location, currency, device, and payment provider.

Please review the payment options shown at checkout before completing your purchase.

Is shopping on eoicjg.com secure?

Our store uses Shopify's checkout infrastructure and the payment providers enabled for our website.

These services use security measures designed to protect payment information during transaction processing.

For additional protection, we recommend shopping through our official website, https://eoicjg.com, using a trusted device and secure internet connection.

Can I use a discount code?

If you have an eligible promotional code, enter it in the designated discount field during checkout.

Discount availability, expiration dates, minimum purchase amounts, and combination rules may vary by offer.

Please review the conditions of each promotion before purchasing.

CUSTOMER SERVICE & SUPPORT

How can I contact eoicjg®?

Our customer support team can assist with questions about skincare products, ingredients, orders, payments, shipping, returns, refunds, and other store-related concerns.

Email: service@eoicjg.com

Phone: +852 2335 615

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Requests involving shipping carriers, payment providers, or additional investigations may require more time.

What information should I include when contacting support?

For questions about an existing order, please include:

• Your order number.

• The email address used during checkout.

• A brief description of your inquiry.

• Relevant photographs, if your request concerns a damaged or incorrect product.

Please do not send complete payment card numbers, account passwords, or other sensitive authentication information by email.

STILL HAVE QUESTIONS?

We're here to help make your skincare shopping experience more comfortable and straightforward.

Whether you're exploring a new moisturizer, learning about botanical ingredients, or checking on a recent purchase, the eoicjg® team is ready to assist.

Contact us at service@eoicjg.com.

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond within 1–2 business days.

Business Information

eoicjg® is owned and operated by Hangzhou Shenchaoxin Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through eoicjg.com.

Company Name: Hangzhou Shenchaoxin Network Technology Co., Ltd.

Registered Address: Room 301, Building 5, No. 5 Liangshan Branch 3rd Road, Sijiqing Subdistrict, Shangcheng District, Hangzhou, Zhejiang Province, China.

Email: service@eoicjg.com

Phone: +852 2335 615

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.